Kevin Cuartas, MBA
About Kevin Cuartas, MBA
Kevin Cuartas, MBA, serves as the Customer Success Lead at Ezra, where he focuses on driving revenue and customer retention. He has a diverse background in business development and customer relations, with experience in various industries including tech and healthcare.
Work at Ezra
Kevin Cuartas serves as the Customer Success Lead at Ezra, a position he has held since 2021. In this role, he is responsible for developing and executing a comprehensive Customer Success plan tailored to the healthcare technology sector. His focus is on driving revenue and enhancing customer retention by fostering strong relationships and actively listening to customer feedback.
Education and Expertise
Kevin Cuartas holds a Master of Business Administration (MBA) from Western Governors University, which he completed in 2023. He also earned a Bachelor of Business Administration (B.B.A.) in Finance from Berea College in 2017 and a Bachelor of Science (BS) in Finance from Liberty University, graduating in 2019. His educational background equips him with a solid foundation in business principles and financial analysis.
Background
Kevin Cuartas has diverse work experience across multiple industries, including technology, healthcare, hospitality, and wealth management. His career began with roles such as Student Coordinator for Public Safety at Berea College and a Student Worker for the Chair of Social Work at Liberty University. He has also held various positions in business development and client relations, contributing to his well-rounded skill set.
Achievements
During his career, Kevin Cuartas has pioneered the development and execution of a comprehensive Customer Success plan at a healthcare tech company. He has demonstrated a strength in simplifying complex technical concepts, which enhances customer understanding and satisfaction. His skills in data analysis enable him to identify trends in customer behavior, allowing for the creation of targeted solutions.
Previous Work Experience
Prior to his current role at Ezra, Kevin Cuartas held various positions that contributed to his professional growth. He worked as a Business Development Representative at Harri and demandDrive, where he also served as an Inside Sales District Manager and Business Development Team Lead. Additionally, he worked as a Client Relationship Associate at Prestige NY and as an Entrepreneurship Research and Development Intern at Entrepreneurship for the Public Good.