Jessica Naney
About Jessica Naney
Jessica Naney is a Key Account Specialist at Fidelity & Guaranty Life, where she has worked since 2012. She serves as a liaison between agents and departments to address annuity-related issues and supports top producing agents with her extensive knowledge of regulations and industry changes.
Work at Fidelity & Guaranty Life
Jessica Naney has been employed at Fidelity & Guaranty Life since 2012, serving as a Key Account Specialist for 12 years. In this role, she acts as a liaison between agents, administrators, and various departments to address issues related to annuity new business and customer service. Her responsibilities include managing communication and ensuring that agents receive timely support. She serves as the primary contact for 35-40 of the company's top producing annuity agents, facilitating effective interactions and problem resolution.
Previous Experience at Dell
Before joining Fidelity & Guaranty Life, Jessica Naney worked at Dell from 2008 to 2012 as the Annuity Point of Contact. During her four years at Dell, she developed skills in customer service and account management, which contributed to her expertise in handling annuity-related inquiries and issues. This experience laid the foundation for her current role in managing key accounts and supporting top agents in the annuity sector.
Professional Responsibilities
In her current position, Jessica Naney maintains a comprehensive knowledge base of federal and state regulations, product information, and industry changes. She collaborates with her team to ensure that all tasks are completed efficiently, which includes conducting case reviews, making follow-up calls, and managing incoming requirements. Additionally, she provides coverage for teammates who are out of the office, demonstrating her commitment to team support and operational continuity.
Industry Knowledge and Skills
Jessica Naney possesses extensive knowledge of annuity products and the regulatory landscape governing them. Her role requires her to stay informed about industry changes and updates, which enables her to provide accurate information and support to agents. This expertise is crucial for effectively resolving issues and ensuring compliance with relevant regulations, thereby enhancing the overall service experience for clients and agents alike.