Arindam Paul
About Arindam Paul
Arindam Paul is the Regional Head of Field Operations and Customer Experience at FabHotels, with extensive experience in hospitality operations and customer management.
Work at FabHotels
Currently, Arindam Paul serves as the Regional Head of Field Operations and Customer Experience at FabHotels. He has held this position since 2021, overseeing operations in Kolkata, West Bengal, India. In this role, he is responsible for managing customer experience and field operations at a regional level, ensuring that the standards of service and operational excellence are met across the region.
Previous Experience in Hospitality
Arindam Paul has extensive experience in the hospitality sector, having worked in various roles across multiple renowned brands. He began his career at Oberoi Hotels & Resorts as a Housekeeping Operational Trainee from 2007 to 2009. He later held positions such as Housekeeping Senior Supervisor at Apollo Hospitals and Assistant General Manager at OYO. His roles have provided him with a comprehensive understanding of hospitality operations, progressing from housekeeping to managerial positions.
Education and Expertise
Arindam Paul holds a Bachelor of Science in Hospitality Administration/Management from IHM Kolkata, where he studied from 2004 to 2007. He also earned a Post Graduate Diploma in Management with a focus on Marketing and Finance from EMPI Business School, completing his studies from 2012 to 2014. His educational background complements his expertise in Operations Excellence, NPS, and Customer Experience Management.
Career Progression in Operations
Arindam Paul has demonstrated a strong career progression within the hospitality industry, moving through various operational roles. He served as Area Operations Manager at FabHotels from 2019 to 2021 and as Quality Assurance Manager at Treebo Hotels from 2016 to 2017. His experience encompasses managing customer experience and field operations, showcasing his ability to lead and improve operational standards.
Background in Startup Operations
Arindam Paul has a solid background in startup operations within the hospitality industry. His experience includes working with various hospitality brands, allowing him to develop skills that are essential for managing operations in a dynamic environment. This experience has equipped him with the knowledge to navigate the challenges of startup operations effectively.