Jason Varghese
About Jason Varghese
Jason Varghese is a Senior Manager of Customer Operations at FabHotels with a background in business administration and supply chain management.
Work at FabHotels
Jason Varghese currently holds the position of Senior Manager Customer Operations at FabHotels. He has been with the company since 2022. In this role, he focuses on enhancing customer experience through various operational strategies and metrics analysis.
Education and Expertise
Jason Varghese earned a Bachelor of Business Administration (BBA) from Punjab Technical University, where he studied Business Administration and Management from 2006 to 2010. He later pursued a Master of Business Administration (MBA) in Logistics, Materials, and Supply Chain Management at SVKM's Narsee Monjee Institute of Management Studies (NMIMS), completing his studies from 2021 to 2023.
Background in Customer Operations
Before joining FabHotels, Jason Varghese accumulated extensive experience in customer operations. He worked at OBITOPEDIA DIGITAL INC PRIVATE LIMITED as an Account Relationship Manager from 2015 to 2016. He also served as Operations Assistant at VFS Global from 2014 to 2015, where he developed standard operating procedures to enhance customer experience.
Experience in Supply Chain Management
Jason Varghese has a background in supply chain management, having worked as a Supply Chain Manager at Dtwelve Spaces Pvt. Ltd. in 2022. He also held the position of Territory Manager at CARS24 from 2021 to 2022 and served as Deputy Manager at the same company from 2016 to 2021.
Customer Experience Initiatives
In his professional roles, Jason Varghese has implemented various customer experience initiatives. He utilizes a customer experience matrix to analyze key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Additionally, he established a Voice of the Customer (VOC) program to gather feedback and better understand customer expectations.