Jatin Kumar
About Jatin Kumar
Jatin Kumar is a Product Operations Analyst at FabHotels with a background in engineering physics and extensive experience in platform adoption, property listing management, and CRM support operations.
Current Role at FabHotels
Jatin Kumar serves as a Product Operations Analyst at FabHotels, where he focuses on enhancing product operations and client experiences. His responsibilities include analyzing platform adoption and collaborating with various teams to optimize processes. His current tenure began in 2022.
Experience with TRAVELPLUS
Jatin Kumar played a significant role in the TRAVELPLUS platform, where he established a dedicated team to analyze platform adoption, achieving an 80% adoption rate within two months. He led a team that managed and optimized the listing of approximately 20,000 properties across India. His contributions included designing a standard operating procedure that doubled the efficiency of the team managing property listings.
Previous Work Experience
Before joining FabHotels, Jatin Kumar co-founded Travellers Tribe, where he served from 2018 to 2020. He also worked as a Research Intern at the Defence Research and Development Organisation (DRDO) in 2017 and at the Indian Institute of Technology, Delhi, from 2016 to 2017. Additionally, he had a brief tenure as a Trainee at Delhi Metro Rail Corporation Ltd in 2016.
Education and Qualifications
Jatin Kumar earned his Bachelor of Technology (BTech) degree in Engineering Physics from Delhi Technological University (formerly DCE), completing his studies from 2014 to 2018. His educational background provides a solid foundation for his analytical and operational roles in the tech and travel sectors.
Key Achievements
Jatin Kumar implemented and automated CRM support operations using Freshdesk, leading to an 80% improvement in conversion rates, a 60% reduction in turnaround time, and a 30% increase in customer satisfaction. He also supervised the onboarding of around 1,000 clients onto the TRAVELPLUS admin portal and employee app, including major clients such as Schlumberger, Zomato, and Times Group.