Kirti Gupta
About Kirti Gupta
Kirti Gupta is a Customer Service Representative with a Bachelor's degree from Delhi University and experience in various customer service roles at companies like Mamaearth, FabHotels, and Teleperformance.
Work at FabHotels
Kirti Gupta currently serves as a Customer Service Representative at FabHotels. This role involves managing customer inquiries and providing support to enhance guest experiences. Gupta has been with FabHotels since 2018, contributing to the company's commitment to customer satisfaction. The position requires strong communication skills and the ability to resolve issues efficiently.
Current Role at Mamaearth
In addition to her position at FabHotels, Kirti Gupta has been working as a Senior Associate at Mamaearth since September 2020. In this role, she is responsible for addressing customer needs and ensuring high levels of service. Her experience in customer service roles has equipped her with the skills necessary to excel in this position.
Education and Expertise
Kirti Gupta studied at Delhi University, where she earned a Bachelor's degree in Arts from 2016 to 2018. This educational background has provided her with a foundation in communication and critical thinking, which are essential in her customer service roles. Her academic experience complements her practical skills in managing customer interactions.
Previous Experience in Customer Service
Before her current roles, Kirti Gupta gained valuable experience in customer service through various positions. She worked at Teleperformance as a Customer Care Executive from 2017 to 2018, where she handled customer inquiries and provided support. Prior to that, she served as an Office Associate at Hero BPO from 2015 to 2017, where she received an award from Apollo Munich Health Insurance for outstanding performance.