Monika Sodhi
About Monika Sodhi
Monika Sodhi is a Quality Analyst currently working at FabHotels in Gurgaon, Haryana, India.
Work at FabHotels
Monika Sodhi currently holds the position of Quality Analyst at FabHotels. She has been with the company since 2015. Her role involves ensuring the quality of services and processes within the organization. FabHotels is known for its budget hotel chain across India, focusing on providing standardized services to enhance customer satisfaction.
Previous Experience at eClerx
Before joining FabHotels, Monika worked as a Senior Quality Analyst at eClerx from 2012 to 2014. In this role, she was responsible for analyzing and improving quality metrics. eClerx is recognized for its business process management and analytics services, where Monika contributed to maintaining high standards of service delivery.
Experience at IBM
Monika began her career at IBM, where she worked as a Technical Support Executive from 2011 to 2012. During her time at IBM, she provided technical assistance and support to clients. This role helped her develop foundational skills in customer service and technical problem-solving.
Education and Expertise
Monika Sodhi has developed expertise in quality analysis and technical support throughout her career. Her educational background is not specified, but her professional experience indicates a strong understanding of quality management and customer service processes.