Sushma Kumari
About Sushma Kumari
Sushma Kumari is a Senior Key Account Manager at FabHotels in Gurugram, Haryana, India, with extensive experience in backend processes, data management, and customer support.
Work at FabHotels
Sushma Kumari currently serves as the Senior Key Account Manager at FabHotels, a position she has held since 2020. In this role, she is responsible for managing top corporate accounts, including BURMAN HOSPITALITY, YATRA TRAVEL GURU, SPICE JET, and DELHIVERY. Her responsibilities include coordinating with hoteliers, Guest Delight Officers, Area Managers, and the Accounts department to facilitate smooth guest check-ins and bill clearance. Prior to her current role, she worked as a Key Account Manager at FabHotels from 2018 to 2022, where she gained valuable experience in managing client relationships and backend processes.
Education and Expertise
Sushma Kumari completed her Bachelor of Arts (B.A.) degree at Delhi University from 2015 to 2018. This educational background has provided her with a foundational understanding of various subjects, which she applies in her professional roles. She possesses strong skills in MS Word, MS Excel, and MS PowerPoint, which are essential for data management and reporting in her current position. Her academic and technical skills contribute to her effectiveness in managing key accounts and supporting corporate clients.
Background
Sushma Kumari has over six years of experience in backend processes, data management, and Management Information Systems (MIS). Before joining FabHotels, she worked at SKODA India as an Assistant Manager from 2015 to 2018, where she developed her management skills in a corporate environment. Additionally, she has experience in customer support roles for various companies, including Accenture, BYJU’S, and HUMMINGBIRD, across PAN India, which has enhanced her customer service capabilities.
Achievements
In her role as Senior Key Account Manager at FabHotels, Sushma Kumari has been involved in handling bulk bookings for corporate clients, demonstrating her ability to manage large-scale accounts effectively. She coordinates with multiple departments to ensure a seamless experience for guests, showcasing her organizational and communication skills. Her management of top corporate accounts reflects her proficiency in maintaining strong client relationships and delivering quality service.