Rhonda Kelly Allen
About Rhonda Kelly Allen
Rhonda Kelly Allen serves as the Director of Knowledge Management at Facilitron, a position she has held since 2021. She has a diverse background in customer support and account management, having previously worked in various roles at Facilitron and other organizations.
Work at Facilitron
Rhonda Kelly Allen has been with Facilitron since 2016, holding various roles that have contributed to the company's growth. She currently serves as the Director of Knowledge Management, a position she has held since 2021. In this role, she focuses on enhancing the company's knowledge-sharing practices and improving operational efficiencies. Prior to this, she was the Senior Account Manager from 2019 to 2021, where she managed client relationships and ensured customer satisfaction. Additionally, she served as the Head of Customer Support from 2016 to 2019, overseeing the customer service team and implementing support strategies.
Previous Experience
Before joining Facilitron, Rhonda Kelly Allen worked in various capacities that enriched her professional background. In 2016, she was the Ticketing Services Supervisor at The Classic Center in Athens, GA, where she managed ticket sales and customer service operations for events. Her earlier experience includes a role as Operations Logistics Coordinator at Brand Affinity Technologies from 2014 to 2015, where she coordinated logistics and operational processes. These positions provided her with a strong foundation in customer service and operations management.
Career Progression
Rhonda Kelly Allen's career demonstrates a clear progression within the customer service and operations sectors. Starting as an Operations Logistics Coordinator, she developed essential skills in managing logistics and operational workflows. Her transition to The Classic Center as a Ticketing Services Supervisor allowed her to gain experience in event management and customer interactions. At Facilitron, she advanced through roles that increased her responsibilities, ultimately leading to her current position as Director of Knowledge Management.
Location and Work Environment
Rhonda Kelly Allen has worked in various locations throughout her career, with significant experience in Los Gatos, CA, where she held multiple roles at Facilitron. Her earlier role at The Classic Center was based in Athens, GA. These locations have provided her with diverse work environments, contributing to her adaptability and understanding of different market dynamics.