Crystal Dominguez
About Crystal Dominguez
Crystal Dominguez is a Senior Customer Success Manager at FactoryFix, where she has worked since 2021. Based in Chicago, Illinois, she has a background in customer success and management, with experience in bilingual client relations and team training.
Work at FactoryFix
Crystal Dominguez has been serving as the Senior Customer Success Manager at FactoryFix since 2021. In this role, she is responsible for managing customer relationships and ensuring client satisfaction. Crystal plays a crucial role in conducting meetings and finalizing deals with Latin American clients in Spanish, demonstrating her bilingual proficiency. Additionally, she contributes to a team of 18 by organizing and leading training meetings. She was also the first Business Development Representative at FactoryFix, where she successfully managed the full sales cycle and closed a deal within two months of starting.
Previous Experience
Before joining FactoryFix, Crystal worked at Keeper Security, Inc. as a Customer Success Manager from 2019 to 2021. Her experience also includes a role as Store Manager at GNC from 2014 to 2017 in Flowery Branch, GA. Additionally, she worked as a Business Consultant at Sprint by Choice from 2017 to 2019. Crystal briefly worked as a Candidate at Victory Lap in 2019, gaining valuable insights into the sales process.
Education and Expertise
Crystal Dominguez attended Hubbard High School from 2008 to 2012. She furthered her education at City Colleges of Chicago - Wilbur Wright College, where she studied Psychology and earned an Associate's degree from 2019 to 2021. She also studied at City Colleges of Chicago - Richard J Daley College. Crystal's educational background supports her expertise in customer success and client management.
Skills and Contributions
Crystal showcases her bilingual proficiency by conducting business meetings in Spanish, which enhances her ability to engage with Latin American clients. She plays a key role in assisting the marketing team with recurring webinar events, contributing to the overall success of the company's outreach efforts. Her organizational skills are evident as she leads training meetings for her team, fostering a collaborative work environment.