Joe Dixon
About Joe Dixon
Joe Dixon serves as the Customer Success Team Lead at FactoryFix, demonstrating strong leadership and management skills in the customer success sector. He has a background in finance and customer sales, with previous roles at companies such as Hunt Club and C.H. Robinson.
Current Role at FactoryFix
Joe Dixon serves as the Customer Success Team Lead at FactoryFix, a position he has held since 2023. In this role, he demonstrates leadership and management skills essential for guiding a team in the customer success domain. His responsibilities include overseeing customer interactions and ensuring satisfaction, which are critical for the company's growth and client retention.
Previous Experience in Customer Success
Before his current position, Joe worked at FactoryFix as a Customer Success Manager from 2020 to 2021. He also served as an Enterprise Customer Success Manager from 2021 to 2023. His experience in these roles has equipped him with expertise in churn mitigation, which is vital for maintaining customer retention and satisfaction.
Educational Background
Joe Dixon earned a Bachelor's degree in Finance from the University of St. Thomas, where he studied from 2014 to 2018. He also attended Loyola Academy from 2010 to 2014, completing his high school education. His academic background provides a strong foundation for his career in customer success and finance.
Professional Experience in Finance
Joe has a background in finance, having completed internships at Teletrac Navman and InnerWorkings in 2016 and 2017, respectively. These internships allowed him to gain practical experience in financial operations. Additionally, he worked as a Customer Sales Executive at C.H. Robinson from 2018 to 2019, further enhancing his skills in client relations.
Coaching Experience
In addition to his professional roles, Joe has been involved in coaching as the Assistant Varsity Football Coach at DePaul College Prep since 2019. This position allows him to apply his leadership skills in a different context, contributing to the development of young athletes in the Greater Chicago Area.