Rochelle Ann L.
About Rochelle Ann L.
Rochelle Ann L. is an experienced Customer Support Representative with a diverse background in various customer service roles across multiple companies, including Yousician and FactoryFix. She has a Bachelor of Science in Hotel, Motel, and Restaurant Management and is known for her proficiency in customer service tools and her ability to work independently.
Current Role at FactoryFix
Rochelle Ann L. serves as a Customer Support Representative at FactoryFix, a position she has held since 2022. In this role, she is responsible for addressing customer inquiries and providing assistance to ensure a positive experience. Her work contributes to the overall customer satisfaction and operational efficiency of the company, which is based in Chicago, Illinois.
Previous Experience in Customer Support
Prior to her current role, Rochelle worked at several companies in customer support positions. She was an Amazon Customer Support/Virtual Assistant at LOCK SOURCING LTD from 2016 to 2018 in London, UK. She also held roles at Rebaid.com as an Administrative Assistant and at Convergys as a Customer Service Representative. Her experience spans various customer service environments, including email support and chat services.
Educational Background
Rochelle Ann L. studied at the Polytechnic University of the Philippines, where she earned a Bachelor of Science degree in Hotel, Motel, and Restaurant Management from 2009 to 2013. This educational background provided her with foundational skills applicable to customer service and operations.
Skills and Proficiencies
Rochelle possesses strong proficiency in various customer service tools, including Zendesk, Microsoft Excel, Google Docs, Asana, and Slack. She has extensive experience in managing customer inquiries, refunds, and replacements, particularly on platforms like Amazon and eBay. Her ability to work independently in remote settings and adapt quickly in fast-paced environments is notable.
Professional Attributes
Rochelle is recognized for her enthusiasm and friendly demeanor, which positively impacts team dynamics. She has a passion for helping people and is known for her quick learning abilities. These attributes contribute to her effectiveness in customer support roles across different organizations.