Adele Hedden
About Adele Hedden
Adele Hedden serves as the Head of Customer Experience at Faire, bringing extensive experience in customer operations from her previous roles at Uber and Rent The Runway. She holds a Bachelor of Arts in Economics and Philosophy from Colgate University, which enhances her strategic thinking in managing customer operations.
Current Role at Faire
Adele Hedden serves as the Head of Customer Experience at Faire, a position she has held since 2022. In this role, she focuses on enhancing customer interactions and improving overall satisfaction. Her leadership is characterized by a strong emphasis on customer-centric operations, which aligns with Faire's mission to support independent retailers and makers.
Previous Experience at Uber
Adele Hedden has extensive experience at Uber, where she held several positions from 2014 to 2019. She began as a Community Operations Manager, then progressed to Program Manager for Global Community Operations, and later served as Retail Operations Strategy Lead for the Global Greenlight Program. Her tenure at Uber provided her with a solid foundation in managing customer operations and strategic program development.
Experience at Rent The Runway
Adele worked at Rent The Runway as the Director of Customer Operations from 2020 to 2022. In this capacity, she was responsible for overseeing customer service strategies and operations, contributing to the company's focus on enhancing the customer experience in the fashion rental industry.
Educational Background
Adele Hedden studied at Colgate University, where she earned a Bachelor of Arts (B.A.) degree. Her academic focus included Economics and Philosophy, disciplines that inform her strategic approach to customer operations and management. This diverse educational background supports her analytical and critical thinking skills in her professional roles.
Expertise and Skills
Adele possesses extensive experience in managing and strategizing customer operations across multiple high-profile companies. She has a strong focus on customer-centric operations, emphasizing collaboration and enthusiasm in her leadership approach. Additionally, she has been involved with Primary Venture Partners as an Expert since 2021, further showcasing her expertise in the field.