Andrew Somerville
About Andrew Somerville
Andrew Somerville serves as the Senior Manager of Customer Operations at Faire in Toronto, Ontario, where he has worked since 2023. He has a background in customer experience and management, with previous roles at Apple and Faire.
Work at Faire
Andrew Somerville currently serves as the Senior Manager of Customer Operations at Faire, a position he has held since 2023. His role focuses on optimizing customer service processes and enhancing the overall customer experience. Prior to this, he worked at Faire as the Senior Manager of Customer Experience for two months in 2023 and as the Manager of Customer Experience from 2022 to 2023. His tenure at Faire highlights his commitment to improving customer interactions and operational efficiency.
Experience at Apple
Andrew Somerville has significant experience at Apple, where he held various managerial positions. He worked as a Manager from 2018 to 2021, overseeing team operations in Toronto. Before that, he served as an Expert for 11 months in 2016 and transitioned to a Lead role from 2017 to 2018. His time at Apple involved direct customer engagement and team leadership, contributing to his expertise in customer operations.
Education and Expertise
Andrew Somerville studied at Wilfrid Laurier University, where he earned a degree in Business/Commerce. He is also pursuing studies in Business Administration and Management at KEDGE Business School, which he began in 2013. His educational background provides a solid foundation for his roles in customer operations and management.
Professional Background
Andrew Somerville has built a diverse professional background in customer operations and management. His career includes significant roles at both Faire and Apple, where he developed skills in customer experience and team leadership. His progression from Expert to Manager at Apple and his various roles at Faire reflect his growth in the field.