Ashley Smith
About Ashley Smith
Ashley Smith is a Customer Experience Specialist with a background in customer service and event planning. She has worked in various roles across the arts and crafts industry and technology sectors, enhancing her communication skills and expertise.
Current Role at Faire
Ashley Smith serves as a Customer Experience Specialist at Faire, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and engagement. Her responsibilities include addressing customer inquiries and improving overall service quality. Based in Salt Lake City, Utah, Ashley utilizes her skills in communication and customer service to support the company's mission.
Previous Experience in Customer Service
Prior to her current role, Ashley worked at Stampin' Up! as a Customer Service Representative from 2015 to 2017. During her tenure, she developed skills in customer interaction and service delivery. Additionally, she served as an Events Communication Coordinator at Stampin' Up! in 2018, where she coordinated event-related communications. Her experience in customer service roles has equipped her with valuable insights into customer needs.
Educational Background
Ashley Smith completed her high school education at Mater Dei High School, graduating in 2004. She then pursued higher education at the University of Utah, where she earned a Bachelor's degree in Business/Corporate Communications. This academic background provides her with a solid foundation in effective communication strategies, which she applies in her professional roles.
Skills and Expertise
Ashley possesses skills in public speaking, which enhance her ability to communicate effectively with customers. She has expertise in the arts and crafts industry, aligning with her work in customer experience. Additionally, her strong background in event planning supports her capability to organize customer-focused events and initiatives, further contributing to her effectiveness in her current role.
Diverse Work Experience
Ashley has a diverse work history that includes roles in various industries. She worked as a Service Support Specialist at Tesla for three months in 2018, and as a Teaching Assistant at Monte Vista Elementary for nine months in 2019. Additionally, she gained experience as a Production Assistant at Digital Domain 3.0 in 2014. This variety of roles has helped her develop a broad skill set applicable to her current position.