Boris Cortes
About Boris Cortes
Boris Cortes is an International Customer Support Specialist based in London, England, with a background in management and customer service. He has experience in training and conflict resolution, having previously worked as Acting General Manager at Pret A Manger and Assistant Manager at Aldi UK.
Work at Faire
Boris Cortes has been employed at Faire as an International Customer Support Specialist since 2021. In this role, he is responsible for assisting international clients and ensuring their needs are met effectively. His position is based in London, England, United Kingdom. Boris's experience in customer support contributes to his ability to navigate complex customer inquiries and provide tailored solutions.
Previous Experience at Pret A Manger
Before joining Faire, Boris worked at Pret A Manger as Acting General Manager from 2015 to 2019. During his four-year tenure, he gained valuable experience in managing operations and leading teams. His role involved overseeing daily activities and ensuring high standards of customer service were maintained.
Experience at Aldi UK
Boris served as an Assistant Manager at Aldi UK from 2019 to 2021. Over the course of two years, he developed skills in team management and operational efficiency. His responsibilities included supporting store operations and assisting in staff training, which contributed to his overall managerial expertise.
Education in Computing
Boris studied at The Open University, focusing on Computing and IT from 2014 to 2015. His studies lasted six months and provided him with foundational knowledge in technology and information systems. This educational background supports his current role in customer support, where technical skills are often beneficial.
Interpersonal Skills and Strengths
Boris possesses a natural talent for training, facilitating, educating, and counseling, indicating a diverse skill set in interpersonal roles. He has demonstrated strong negotiation abilities and conflict resolution skills, making him an effective mediator in challenging situations. His supportive nature allows him to provide stability and strength to individuals and teams in need.