Brian La Grua
About Brian La Grua
Brian La Grua serves as the Customer Experience Team Lead at Faire, where he has worked since 2021 in the Atlanta Metropolitan Area. He has a strong background in hospitality and customer service, having held various roles at Blueground prior to his current position.
Work at Faire
Brian La Grua has been serving as the Customer Experience Team Lead at Faire since 2021. In this role, he focuses on enhancing customer satisfaction and improving service delivery. His position is based in the Atlanta Metropolitan Area, where he leads a team dedicated to addressing customer inquiries and resolving issues efficiently. His experience in customer service and team management contributes to his effectiveness in this role.
Previous Experience at Blueground
Prior to his current role at Faire, Brian La Grua worked at Blueground in various capacities. He served as the Onboarding and Training Manager from 2019 to 2021, overseeing the training of new employees. He also held the position of Customer Experience Manager for 8 months in 2021 and was a Client Experience Coordinator for 7 months in 2018. His roles at Blueground involved enhancing client interactions and ensuring a high level of service.
Education and Expertise
Brian La Grua studied at Johnson & Wales University, where he earned a Bachelor of Science degree in Hotel & Lodging Management; Food and Beverage from 2012 to 2015. He also attended the University of Hartford for one year in 2011 to 2012. His educational background in hospitality and management supports his expertise in customer experience and service delivery.
Background in Hospitality
Brian La Grua possesses a strong background in catering and hospitality, which enhances his effectiveness in customer experience roles. His experience in the hospitality industry equips him with the skills necessary to address customer needs and challenges effectively. This background is integral to his approach in managing customer interactions and fostering positive relationships.
Skills and Attributes
Brian La Grua is recognized for his excellent problem-solving skills, which he applies to various customer service challenges. His creative and outgoing nature contributes positively to team dynamics and customer interactions. These attributes enable him to create a collaborative environment that enhances the overall customer experience.