Brianna Neilson
About Brianna Neilson
Brianna Neilson is a Senior CS & VoC Analytics, Pricing & Markets professional currently working at Faire in Salt Lake City, Utah. She has a diverse background in design, client services, and product development, with previous roles at Closet Factory, Verisk Health, and KNS International.
Current Role at Faire
Brianna Neilson serves as the Senior Customer Service and Voice of Customer (VoC) Analytics, Pricing & Markets at Faire. She has held this position since 2019, contributing to the company's focus on customer satisfaction and market analysis. Her role involves analyzing customer feedback and pricing strategies to enhance the overall customer experience.
Previous Experience in Client Services
Before joining Faire, Brianna worked at Verisk Health from 2010 to 2013 as part of the Client Services team. In this role, she focused on client relations and support, ensuring that customer needs were met effectively. This experience laid a strong foundation for her later roles in analytics and customer service.
Background in Design and Marketing
Brianna has a diverse background in design and marketing. She worked at KNS International from 2016 to 2019, where she was involved in product development, web design, and marketing initiatives. Additionally, she briefly served as a Lead Designer at Closet Factory in 2016, where she applied her design skills in a practical setting.
Educational Background
Brianna studied at Weber State University and Salt Lake Community College, where she gained foundational knowledge in her field. She is currently pursuing further education at the Academy of Art University, focusing on Advertising since 2018. This ongoing education complements her professional experience in analytics and marketing.
Career Progression
Brianna's career has shown a clear progression in roles related to customer service, analytics, and design. After her initial experience in client services, she transitioned to roles that combined product development and marketing. Her work as an Assistant Buyer at KNS International from 2013 to 2016 further diversified her skill set, preparing her for her current position at Faire.