Christina Yates
About Christina Yates
Christina Yates is a Senior Customer Support Associate at Faire, specializing in Trust and Safety. She holds a Bachelor of Arts in International Relations and Affairs from Kennesaw State University and has been in her current role since 2021.
Work at Faire
Christina Yates has been employed at Faire since 2021, serving as a Senior Customer Support Associate. In this role, she is responsible for addressing customer inquiries and providing support to ensure a positive experience for users of the platform. Her work is based in Atlanta, Georgia, where she engages with customers to resolve issues and facilitate effective communication.
Education and Expertise
Christina Yates earned a Bachelor of Arts in International Relations and Affairs from Kennesaw State University Norman J. Radow College of Humanities and Social Sciences. She completed her studies from 2013 to 2018, gaining knowledge and skills relevant to her current role in customer support. Additionally, she has specialized training in Trust and Safety, enhancing her ability to manage sensitive customer interactions.
Background
Christina Yates has a background in customer support, with a focus on utilizing technology to improve customer interactions. She has developed expertise in using Zendesk, a customer service software, to manage and streamline communication with clients. This technical proficiency supports her role in providing effective customer service at Faire.
Customer Support Skills
In her position as a Senior Customer Support Associate, Christina Yates employs various skills to manage customer interactions. Her training in Trust and Safety equips her to handle complex issues while maintaining a supportive environment for customers. She leverages Zendesk to track and resolve customer inquiries efficiently, contributing to the overall effectiveness of the support team.