Danilo Ciannavei
About Danilo Ciannavei
Danilo Ciannavei is a Senior Customer Support Specialist with over 11 years of experience in the customer service sector, focusing on management roles in retail. He has a proven track record in team development and operational improvement, having worked for notable companies such as Faire and Inditex.
Current Role at Faire
Danilo Ciannavei currently serves as a Senior Customer Support Specialist at Faire, a position he has held since 2023. His role involves providing high-level customer support and ensuring customer satisfaction in a hybrid work environment. With a focus on operational efficiency, he applies his extensive experience in customer service to enhance the support processes.
Previous Experience at Faire
Prior to his current role, Danilo worked at Faire as a Senior Customer Support Associate from 2022 to 2023 and as a Customer Support Associate from 2021 to 2022. During his time at Faire, he developed skills in customer engagement and support, contributing to the company's customer service objectives.
Experience at Inditex
Danilo spent four years at Inditex as the Manager of the Ladies Department from 2017 to 2021 in London, England. His responsibilities included managing a team and overseeing department operations. He also worked as a Sales Assistant at Inditex from 2013 to 2016 in Rome, Italy, where he gained foundational experience in retail management.
Educational Background
Danilo studied at Università degli studi Roma TRE, where he earned a Laurea triennale in Scienze dell'Educazione e della Formazione from 2009 to 2013. His education focused on special education and teaching, providing him with a strong foundation in educational principles and practices.
Customer Service Expertise
With over 11 years of experience in the customer service sector, Danilo specializes in management roles within retail brands. He is recognized for his ability to motivate teams and improve operational processes. His expertise includes tactical planning aimed at enhancing customer service and reducing shrink.