Farzana Rahman
About Farzana Rahman
Farzana Rahman is a Customer Experience Associate currently working at Faire in Waterloo, Ontario, having previously held various roles in customer service and project coordination across several organizations in Canada.
Work at Faire
Farzana Rahman has been employed at Faire as a Customer Experience Associate since 2022. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Her position is based in Waterloo, Ontario, Canada, where she contributes to the company's commitment to providing excellent service to its clients.
Previous Experience at ApplyBoard
Prior to her current role, Farzana worked at ApplyBoard as an Application Submission Knowledge Expert from 2020 to 2021. During her tenure, she specialized in guiding applicants through the submission process, leveraging her expertise to assist students in their educational journeys. This position was located in Kitchener, Ontario, Canada.
Background in Non-Profit and Health Sectors
Farzana has a diverse background in the non-profit and health sectors. She served as Board Liaison at Sustainable Waterloo Region from 2016 to 2018, coordinating onboarding and offboarding processes for Board members. Additionally, she worked at the Heart and Stroke Foundation as a Program Coordinator from 2015 to 2016, managing the logistics for community initiatives.
Education and Expertise
Farzana holds a Bachelor of Science (B.Sc.) degree from the University of Waterloo, where she studied Health Studies with a minor in Gerontology from 2009 to 2014. She also pursued Project Management studies at the Project Management Institute (PMI) and achieved the status of Candidate: Certified Associate in Project Management in 2021.
Research and Analytical Roles
Farzana's experience includes various research and analytical roles. She worked as a Research Assistant at Homewood Research Institute in 2014, collaborating with leadership to compile reports for the Board of Directors. She also held positions at eHealth Ontario and the Waterloo Wellington Local Health Integration Network, where she contributed to program analysis and project coordination.