Fiona Rees French
About Fiona Rees French
Fiona Rees French is a Senior Manager of Europe Account Management at Faire, where she has worked since 2021. With extensive experience in account management and customer care across various tech startups, she has held leadership roles at companies such as Qype, Yelp, ClassPass, and Touch Local.
Work at Faire
Fiona Rees French has been serving as the Senior Manager for Europe Account Management at Faire since 2021. In this role, she focuses on managing and enhancing account operations across Europe. Her responsibilities include building and scaling local account management teams to support the company's international expansion efforts. Based in London, she has contributed to the growth and development of Faire's presence in the European market.
Previous Experience in Account Management
Before joining Faire, Fiona held several key positions in account management across various companies. She worked at ClassPass as Head of International Partner Success from 2019 to 2021, where she was responsible for managing partnerships on a global scale. Prior to that, she served as Senior Account Manager at Yelp from 2013 to 2015 and as Head of Customer Care for Europe at Qype from 2011 to 2013. Her diverse experience in account management spans multiple industries and regions.
Background in Customer Care and Client Services
Fiona's career began in client services, where she worked as Client Services and Provisioning Manager at Touch Local from 2007 to 2011. This role provided her with foundational skills in customer care and service delivery. Her transition to account management roles allowed her to leverage her customer service expertise to enhance client relationships and drive business success.
Education and Expertise
Fiona studied at English International College from 1996 to 2000. She has developed extensive expertise in building and scaling local account management teams, particularly in tech startups. Her experience includes managing account operations across 26 countries, covering regions such as Europe, Asia, ANZ, and LATAM. This background equips her with a deep understanding of international markets and client needs.