Harsh Dave
About Harsh Dave
Harsh Dave is a Product Manager at Faire, where he leads the Customer Success pod and focuses on optimizing internal tooling infrastructure. He has previously held positions at Textnow, Jugnoo Inc., Microsoft, Pitney Bowes, and AMD, and holds a Bachelor of Applied Science from the University of Waterloo.
Current Role at Faire
Harsh Dave serves as a Product Manager at Faire, a position he has held since 2019. In this role, he leads the Customer Success pod, focusing on optimizing internal tooling infrastructure to enhance operational efficiency. His responsibilities include identifying and productizing solutions to key customer pain points that generate support traffic. This role emphasizes his commitment to improving customer experience and operational processes within the company.
Previous Experience at Textnow
Prior to his current role, Harsh Dave worked at Textnow as a Product Manager from 2017 to 2019. He also held the position of User Experience Designer at the same company from 2014 to 2017. His tenure at Textnow spanned a total of three years, during which he contributed to various product development initiatives in Waterloo, Ontario.
Early Career Background
Harsh Dave's early career includes several roles in technology and design. He worked as a Web Developer at Jugnoo Inc. for three months in 2012 in Toronto. Additionally, he held positions as a Designer at Microsoft for three months in 2013, a Security Developer at Pitney Bowes for three months in 2012, and a Hardware Qualification engineer at AMD for four months in 2011. These experiences provided him with a diverse skill set in software development and design.
Education and Expertise
Harsh Dave studied at the University of Waterloo, where he earned a Bachelor of Applied Science in Design Engineering. His education spanned from 2009 to 2014, equipping him with a strong foundation in engineering principles and design methodologies. This academic background supports his expertise in product management and user experience design.