Jordan C.
About Jordan C.
Jordan C. is a Senior Customer Experience Associate with a strong background in customer service and training. He has worked at Faire and Ralphs Grocery Company, and he holds a Bachelor of Fine Arts from Savannah State University.
Current Role at Faire
Jordan C. currently serves as a Senior Customer Experience Associate at Faire, a position held since 2023. In this role, Jordan focuses on enhancing customer satisfaction and resolving complex issues for high-value customers. Jordan has maintained a Customer Satisfaction rating of 95% and above for eight consecutive quarters, demonstrating a commitment to quality service. Additionally, Jordan serves as a point of escalation for complex customer service issues, providing tailored support to brand and retail partners.
Previous Experience at Faire
Prior to the current role, Jordan worked at Faire as a Customer Experience Associate from 2022 to 2023. During this time, Jordan coordinated the design and improvement of learning and development courses for onboarding and training within the customer experience department. This initiative led to effective cross-training in multiple subject matters, enhancing the overall efficiency of the team.
Professional Background
Jordan C. has a diverse professional background, including experience at Ralphs Grocery Company as a Bakery Associate in 2020 for eight months. Additionally, Jordan worked at The Briar Club as a Child Care Supervisor from 2019 to 2020 for ten months. These roles contributed to Jordan's ability to manage customer interactions and service delivery effectively.
Education and Expertise
Jordan studied at Savannah State University, where a Bachelor of Fine Arts (BFA) in Visual and Performing Arts was achieved from 2015 to 2018. This educational background has equipped Jordan with skills that are applicable in customer experience and service roles, particularly in communication and creative problem-solving.
Collaborative Efforts
In the role at Faire, Jordan has collaborated with multiple departments, including Client Success Managers, Product Development, and Finance. This collaboration has been essential in resolving complex issues for high-value customers, contributing to the retention of over 1.1 million GMV. Jordan's ability to work across departments highlights a strong understanding of customer needs and business operations.