Joshua Mendros
About Joshua Mendros
Joshua Mendros serves as the Customer Experience Lead at Faire, a position he has held since 2021. He has extensive experience in customer service roles across various companies, including NET-A-PORTER and Farfetch.
Current Role at Faire
Joshua Mendros serves as the Customer Experience Lead at Faire, a position he has held since 2021. In this role, he is responsible for overseeing customer interactions and ensuring a high level of service. His focus is on enhancing the overall customer experience, which is crucial for maintaining client satisfaction and loyalty.
Previous Experience at Quintessentially Lifestyle
Before joining Faire, Joshua Mendros worked at Quintessentially Lifestyle as CRM Systems Administration Support for Salesforce. His tenure lasted for 8 months in 2014 while based in London, United Kingdom. This role involved supporting the customer relationship management systems, contributing to the optimization of client interactions.
Career at Farfetch
Joshua Mendros was employed at Farfetch as FPS Customer Service Supervisor from 2019 to 2021. During his 2-year period there, he managed customer service operations, ensuring effective communication and resolution of customer inquiries. His leadership in this role contributed to the overall efficiency of the customer service team.
Experience at NET-A-PORTER GROUP
Joshua Mendros has extensive experience with NET-A-PORTER GROUP LTD, where he held multiple roles. He worked as Senior Customer Care and Sales from 2011 to 2014 for 3 years, followed by a position as Premier Advisor from 2014 to 2016 for 2 years. He then served as Premier Customer Support Manager at YOOX NET-A-PORTER GROUP from 2016 to 2019 for 3 years. His roles involved direct customer engagement and support, enhancing the customer service framework.
Educational Background
Joshua Mendros studied at Christ the King Sixth Form College and Bonus Pastor Catholic College. His educational background laid the foundation for his career in customer service and experience management, equipping him with essential skills for his professional roles.