Katie Leighton
About Katie Leighton
Katie Leighton serves as the Head of Customer Success at Faire, a position she has held since 2021. She previously worked at Box in various roles, including Director of Global Customer Retention Strategy and Enterprise Customer Success Manager, and has a background in economics from Colgate University.
Current Role at Faire
Katie Leighton serves as the Head of Customer Success at Faire, a position she has held since 2021. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and engagement. Her experience in customer success management allows her to implement strategies that enhance customer satisfaction and retention.
Previous Experience at Box
Katie Leighton has extensive experience at Box, where she held multiple roles from 2013 to 2020. She began as an Enterprise Customer Success Manager and progressed to positions such as Sr. Customer Success Manager, Team Lead for Enterprise Customer Success, and Director of Global Customer Retention Strategy & Scaled Customer Success. Her tenure at Box included responsibilities in productivity and business intelligence, as well as strategy and operations within customer success.
Educational Background
Katie Leighton studied at Colgate University, where she earned a Bachelor of Arts degree in Economics. Additionally, she attended the Convent of the Sacred Heart and San Francisco Day School, which contributed to her foundational education and development.
Experience at Kantar Retail Americas Consulting
Before her time at Box, Katie Leighton worked at Kantar Retail Americas Consulting from 2010 to 2013. She held various positions, including Analyst, Manager, and Team Leader. Her roles involved analyzing market trends and leading teams to enhance client services and deliver strategic insights.