Katie Mc Eachern
About Katie Mc Eachern
Katie Mc Eachern is a Recovery Operations Specialist at Faire, where she has worked since 2021, managing a portfolio of 150-300 accounts. She collaborates with various teams and has previous experience in business coordination and payroll services.
Work at Faire
Katie Mc Eachern has been employed at Faire since 2021 as a Recovery Operations Specialist. In this role, she manages a portfolio of 150-300 accounts, overseeing the full-cycle of in-house recovery processes. Her responsibilities include collaborating with various cross-functional teams such as Product, Customer Support, Risk, Marketplace Operations, and Legal to ensure effective recovery strategies are implemented.
Previous Experience
Before joining Faire, Katie worked at Equitable Life of Canada as a New Business Coordinator for four months in 2018. In this position, she managed inbound and outbound communications focused on recovering funds while maintaining customer loyalty. Additionally, she served as a Payroll Specialist and Employer Services Specialist at Payroll Solutions International Inc. for eight months in 2020 and previously for one year from 2017 to 2018.
Education and Expertise
Katie Mc Eachern holds a Bachelor's degree in Psychology from Brock University. Her educational background provides her with a strong foundation in understanding human behavior, which is beneficial in her role in recovery operations. She utilizes various tools such as Salesforce, Zendesk, Salesloft, and Truly to enhance her efficiency in managing accounts and executing recovery strategies.
Skills and Tools Utilized
In her professional roles, Katie has developed expertise in account management and recovery operations. She conducts thorough account research to inform her recovery strategies. Her proficiency in using tools like Salesforce, Zendesk, Salesloft, and Truly allows her to streamline her daily tasks and improve communication with clients and stakeholders.