Kyle Lessard
About Kyle Lessard
Kyle Lessard is a Senior Customer Experience Team Lead with extensive experience in customer support and game day operations. He has worked for various organizations, including Faire, KW Titans, and Marriott International, and has a background in Kinesiology and Physical Education from Wilfrid Laurier University.
Current Role at Faire
Kyle Lessard serves as the Senior Customer Experience Team Lead at Faire, a position he has held since 2022. In this role, he is responsible for overseeing customer support operations and enhancing the overall customer experience. His contributions include the creation and implementation of new processes and resources for customer experience agents, aimed at improving service delivery.
Previous Experience at Faire
Prior to his current role, Kyle worked at Faire as a Customer Support Specialist from 2021 to 2022. During this time, he played a key role in launching a live chat support channel, which involved testing chat functionality in Zendesk. He also contributed to building processes that supported customer experience agents in their roles.
Background in Game Day Operations
Kyle has extensive experience in game day operations, currently serving as the Director of Game Day Operations at KW Titans since 2016. His responsibilities include managing all aspects of game day logistics and ensuring a positive experience for attendees. He previously held a similar role at Maple Leaf Sports & Entertainment, where he was the Coordinator for Game Day Operations for Toronto FC II from 2014 to 2016.
Experience in Hospitality Management
Kyle has a background in hospitality management, having worked at Marriott International in various roles. He served as a Guest Services Supervisor from 2017 to 2018, a Guest Services Manager from 2018 to 2019, and a Rooms Operations Manager from 2019 to 2020. His roles involved overseeing guest services and operations, enhancing the guest experience within the hotel environment.
Education and Academic Background
Kyle Lessard studied at Wilfrid Laurier University, where he earned an Honours Bachelor of Arts in Kinesiology and Physical Education from 2010 to 2014. His academic background provides a foundation for his work in customer experience and operations management, emphasizing the importance of physical education and wellness.