Mari Cross
About Mari Cross
Mari Cross is a Senior Customer Experience Lead at Faire, where she has worked since 2023. She has extensive experience in customer service roles, including previous positions at Faire, CarMax, and 24-7 Intouch.
Work at Faire
Mari Cross has been employed at Faire since 2021. Initially serving as Customer Experience Team Lead, she transitioned to the role of Sr Customer Experience Lead in 2023. In her current position, she focuses on enhancing customer interactions and overall satisfaction. Her work is based in Atlanta, Georgia, where she contributes to the company's mission of providing exceptional service to its clients.
Previous Experience at CarMax
Before joining Faire, Mari Cross worked at CarMax as a Lead Representative from 2016 to 2021. During her five-year tenure, she developed skills in customer service and team leadership. Her role involved managing customer interactions and ensuring a high level of service delivery in the Greater Atlanta Area.
Experience at 24-7 Intouch
Mari Cross served as Operations Team Lead at 24-7 Intouch for one year, from 2020 to 2021. In this position, she was responsible for overseeing operational processes and team performance. This experience contributed to her expertise in customer experience management.
Career Progression
Mari Cross has shown a steady progression in her career, moving from roles focused on customer service to leadership positions. Her journey includes significant roles at Faire, CarMax, and 24-7 Intouch, demonstrating her commitment to enhancing customer experiences and operational efficiency.