Matthew Harford
About Matthew Harford
Matthew Harford is a Senior Manager in IT at Faire, with a background in information technology management at the University of Waterloo. He has a Bachelor of Environmental Studies from the same university and has extensive experience in data-driven IT strategies and operational efficiency.
Work at Faire
Matthew Harford serves as the Senior Manager of IT at Faire, a position he has held since 2022. In this role, he oversees various IT operations and initiatives aimed at enhancing organizational efficiency. His responsibilities include managing IT strategies and ensuring the implementation of effective technology solutions. Matthew's focus on data-driven decision-making contributes to the overall performance of the IT team.
Previous Experience at University of Waterloo
Matthew Harford has extensive experience at the University of Waterloo, where he worked in various IT roles from 2013 to 2022. He began as a Technical Support Specialist, then advanced to Service Desk Supervisor and Computing Consultant, and ultimately served as Information Technology Manager. Throughout his tenure, he played a significant role in transforming IT strategies and improving service delivery.
Education and Expertise
Matthew Harford earned a Bachelor of Environmental Studies from the University of Waterloo. His educational background provides a foundation for his expertise in IT management and strategic decision-making. He has developed skills in utilizing data analytics tools such as Snowflake and Mode to create dashboards that monitor IT team performance.
Achievements in IT Operations
During his time at the University of Waterloo, Matthew implemented various initiatives to enhance IT operations. He automated on/offboarding activities to improve efficiency and streamlined logistics and procurement processes through strategic IT automation. His efforts led to the development of dashboards that improved SLA performance and ticket management, achieving a 90% response rate within 15 minutes.