Palon Banks
About Palon Banks
Palon Banks is a Senior Lead Customer Experience professional with extensive experience in customer service operations. He has held various leadership roles at companies such as Booking.com, Stryker, and Faire, focusing on strategic initiatives and team collaboration to enhance customer satisfaction.
Current Role at Faire
Palon Banks serves as the Senior Lead Customer Experience at Faire, a position he has held since 2024. In this role, he focuses on enhancing customer interactions and ensuring that the customer experience aligns with the company's strategic objectives. His responsibilities include leading initiatives that leverage customer feedback and data-driven insights to improve service delivery.
Previous Experience at Booking.com
Prior to his current role, Palon Banks worked at Booking.com as the Customer Service Operations Manager from 2020 to 2022. Based in Grand Rapids, Michigan, he operated remotely and managed customer service operations, contributing to the overall efficiency and effectiveness of the customer support team.
Background at Stryker
Palon Banks has a significant history with Stryker, where he held multiple positions from 2015 to 2020. He began as an Associate Customer Service Representative, then progressed to Customer Care Supervisor, and finally served as Team Lead Customer Sales Support/eService. His tenure at Stryker involved leading teams and enhancing customer sales support processes.
Educational Qualifications
Palon Banks has a strong educational background in business and management. He earned a Bachelor of Business Administration (BBA) from Baker College. Additionally, he obtained an Associates of Applied Science in Business Administration from Kalamazoo Valley Community College. He furthered his studies at Michigan State University - Eli Broad College of Business, where he achieved a certification in Strategic Leadership and Management.
Leadership and Strategic Initiatives
Palon Banks excels in developing and implementing strategic initiatives that enhance customer experience. He has led cross-functional teams of over 50 customer service professionals, focusing on delivering exceptional service across various channels. His collaborative approach involves working closely with senior leaders and stakeholders to align customer service goals with the overall company vision.