Rachel Klisman
About Rachel Klisman
Rachel Klisman is the Customer Experience Team Lead at Faire, where she has worked since 2021. She has a background in social work and extensive experience in customer care roles, including previous positions at Munchery.
Current Role at Faire
Rachel Klisman serves as the Customer Experience Team Lead at Faire, a position she has held since 2021. In this role, she oversees the customer experience team, ensuring high-quality service and support for customers. Her leadership contributes to the overall customer satisfaction and operational efficiency of the organization.
Previous Experience at Faire
Prior to her current role, Rachel worked at Faire as a Customer Experience Specialist from 2019 to 2021. During her two years in this position, she focused on providing exceptional customer support and resolving inquiries, which laid the groundwork for her advancement within the company.
Career at Munchery
Rachel Klisman held multiple roles at Munchery from 2015 to 2018. She started as a Customer Care Specialist and progressed to Senior Customer Care Specialist, then to Customer Care Assistant Manager, and finally to Lead Customer Care Specialist. Her experience at Munchery spanned over three years and involved various responsibilities aimed at enhancing customer service and team performance.
Education and Qualifications
Rachel studied at Michigan State University from 2009 to 2013, where she earned a Bachelor of Social Work with a Minor in Spanish. This educational background provided her with a strong foundation in social work principles and effective communication skills, which she applies in her customer experience roles.