Rocío G.
About Rocío G.
Rocío G. is an International Customer Experience Specialist with a background in sales and operations across various companies, including TikTok and Apple. She currently works at Faire in London, where she focuses on the Spanish market and provides expertise on customer issues and feature updates.
Current Role at Faire
Rocío G. works as an International CX Specialist at Faire since 2022, based in London, United Kingdom. In this role, she acts as a point of escalation for her peers, providing expertise on both new and existing feature updates and policies. Rocío is responsible for owning a subject area from end-to-end, which involves cross-functional collaboration and communication. Her focus is on enhancing customer experience and addressing issues that arise within the international market.
Previous Experience at TikTok
Rocío G. served as a Search Operations Specialist at TikTok for four months in 2021, located in Dublin. During her tenure, she contributed to the optimization of search functionalities within the platform. This role allowed her to gain insights into digital content management and user engagement strategies.
Professional Background in Retail
Rocío has a diverse background in retail, having worked as a Sales Representative at the Apple Store from 2016 to 2017 in the Málaga Area, Spain. She also held positions as a Sales Advisor at H&M for one month in 2015 and at & Other Stories for eleven months from 2017 to 2018, both in Málaga. These roles provided her with experience in customer service and sales strategies.
Experience at Accenture
From 2019 to 2021, Rocío G. worked as a Team Coordinator (SME) at Facebook through Accenture in Dublin. In this position, she coordinated team efforts and provided subject matter expertise, contributing to the overall efficiency and effectiveness of operations.
Educational Background
Rocío G. studied at Universidad Nebrija, where she earned a Master in Marketing and Digital Advertising from 2017 to 2018. She also attended Universidad de Málaga, achieving a degree in Visual Communications with a focus on Cinema and Production from 2010 to 2014. Her educational background supports her expertise in marketing and customer experience.