Sasha Macer
About Sasha Macer
Sasha Macer is a Senior International Customer Support Associate at Faire in London, England, with a background in hospitality and customer service spanning several years. Previously, Macer held various roles in guest services, including positions at Rapport Guest Services and Andaz London Liverpool Street.
Current Role at Faire
Sasha Macer serves as a Senior International Customer Support Associate at Faire, a position held since 2022. In this role, Sasha focuses on providing support to international customers, ensuring a high level of service and satisfaction. The position is based in London, England, and involves addressing customer inquiries and resolving issues related to Faire's services.
Previous Experience in Customer Service
Prior to joining Faire, Sasha worked at Rapport Guest Services as a Front of House Coordinator from 2019 to 2021. This role involved managing guest relations and ensuring a positive experience for visitors. Additionally, Sasha was employed at Andaz London Liverpool Street as a Host/Guest Services Officer from 2016 to 2021, where responsibilities included welcoming guests and assisting with their needs.
Early Career in Hospitality
Sasha began their career in hospitality at Esquires Coffee, serving as an Assistant Manager from 2014 to 2016. This role involved overseeing daily operations and managing staff in Harlow, England. Sasha's foundational experience in the industry has contributed to their expertise in customer service and support.
Education and Qualifications
Sasha studied at Hertford Regional College, where they achieved qualifications in Hospitality and Catering. This educational background provided a solid foundation for a career in the hospitality and customer service sectors, equipping Sasha with essential skills and knowledge relevant to their roles.