Shannon Brown
About Shannon Brown
Shannon Brown specializes in customer experience, leveraging a strong background in technology and systems to enhance customer interactions. With a Bachelor's degree in Computer Science from the University of West Georgia, Brown has worked at notable companies such as Carvana and Faire, focusing on customer satisfaction and support.
Work at Faire
Shannon Brown has been employed at Faire since 2021, focusing on Customer Experience. In this role, Shannon is responsible for enhancing customer interactions and ensuring satisfaction. This position involves gathering and interpreting data related to customer satisfaction, which is then reported to the company management team. Shannon's work contributes to improving the overall customer experience at Faire.
Previous Experience at Carvana
Before joining Faire, Shannon Brown worked at Carvana as a Customer Support Advisor from 2019 to 2020. In this role, Shannon was the first point of contact for customers in Carvana's online purchasing process, ensuring a smooth and positive experience. This experience provided valuable insights into customer needs and expectations in a digital environment.
Internship at Duke Energy Corporation
In 2018, Shannon Brown completed a three-month internship at Duke Energy Corporation as a Systems Intern in Atlanta, Georgia. This role involved working with technology and systems, providing foundational experience in the field. The internship helped develop Shannon's technical skills and understanding of system operations.
Education and Expertise
Shannon Brown studied at the University of West Georgia, where a Bachelor's degree in Computer Science was achieved. The academic journey spanned from 2014 to 2022, providing a comprehensive understanding of computers, technology, and systems. This educational background supports Shannon's current role in customer experience by enhancing the ability to assist peers and customers effectively.