Josephine Pappas
About Josephine Pappas
Josephine Pappas serves as the Head of Operations at Fairmatic, where she has worked since 2021. She has held various leadership roles in operations and management across several prominent companies, including MetLife, AIG, and The NPD Group.
Work at Fairmatic
Josephine Pappas has been serving as the Head of Operations at Fairmatic since 2021. In this role, she oversees operational strategies and initiatives within the company. Her responsibilities include managing the end-to-end quote-to-bind process and post-bind services, which are critical for the company's operational efficiency. Pappas has focused on enhancing productivity and quality through the establishment of standardized operating procedures and service level agreements (SLAs).
Previous Experience at MetLife
Josephine Pappas held multiple roles at MetLife. She served as Assistant Vice President, International from 1997 to 2002, and later as Vice President & Regional Chief Admin Officer for Latin America, International from 2005 to 2009. During her tenure, she contributed to international operations and administration, gaining extensive experience in the insurance sector.
Career at AIG
Pappas worked at AIG as Senior Vice President, Head of Operations for US Consumer Lines from 2012 to 2013. In this position, she managed operational functions and strategies for consumer lines, contributing to the company's operational effectiveness during her one-year tenure.
Educational Background
Josephine Pappas studied at St. John's University, where she earned a Bachelor of Science degree in Finance. She also holds an MBA in Finance and International Business from NYU Stern School of Business. Additionally, she completed the Consortium 2000: Executive Leadership Program for Women, achieving a certificate since 2000. This educational background supports her extensive experience in operations and finance.
Achievements in Operations Management
Throughout her career, Josephine Pappas has implemented various initiatives to improve operational efficiency. She identified and transitioned tasks from Underwriters to Underwriting Assistants, which increased underwriting capacity. Pappas also led the design and launch of a custom Salesforce implementation that standardized submission processing and introduced automated workflows, enhancing overall efficiency and scalability.