Sara Johnson
About Sara Johnson
Sara Johnson is the Director of Customer Success at Fairmatic, where she has worked since 2022. She has a diverse background in customer success and training, with previous roles at Appulate, Inc. and American Benefits Inc.
Current Role at Fairmatic
Sara Johnson serves as the Director of Customer Success at Fairmatic, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive optimal support and service. Her responsibilities include developing strategies to improve customer engagement and retention, as well as leading a team dedicated to customer success.
Previous Experience at Appulate, Inc.
Before joining Fairmatic, Sara Johnson worked at Appulate, Inc. in various capacities. She served as the Director of Customer Success from 2021 to 2022, where she was responsible for overseeing customer relations and success initiatives. Prior to that, she held the position of Manager, Agent Development and Training from 2020 to 2022, and worked as an Agent Ambassador from 2018 to 2020, contributing to the development of agent training programs and customer outreach.
Experience at American Benefits Inc.
Sara Johnson worked at American Benefits Inc. from 2015 to 2018 as a Personal Lines Account Manager and Habitational Lines Administrator. During her time there, she managed client accounts and provided support for personal and habitational insurance lines. This role helped her develop a strong foundation in customer service and account management within the insurance industry.
Educational Background
Sara Johnson studied Audio Engineering at Expression College for Digital Arts from 2010 to 2013. Additionally, she attended California State University-Stanislaus from 2007 to 2009. Her educational background has equipped her with skills relevant to her roles in customer success and training.
Early Career at CarMax
Sara Johnson began her career at CarMax, where she worked in sales from 2014 to 2015 for a period of 10 months in the Portland, Oregon area. This early experience in sales provided her with valuable insights into customer interactions and sales processes.