Victoria Sorrels
About Victoria Sorrels
Analytical Technical Support Manager with 10+ years of extensive client relationship building and day-to-day management of direct reports to ensure successful resolutions. A high-overview of my skills includes: confidently curating long-lasting and effective relationships while delivering technical solutions that consider strategic goals not just single solutions to tactical problems. Uplifting team members, colleagues, and employees to be the best versions of themselves and help clients to realize the same. Serving as the top-line escalation point for priority cases while actively partnering with operations, support, my direct reports, engineering and directors to advocate and contribute to the customer experience. Tenacious and inventive, I possess the uncanny ability to foresee the unexpected and design solutions to address any situation. Those who know me best would say that I take initiative and am considerate in my approach to solving problems as a trusted advisor who is highly collaborative. I take great pride in building trust on both the individual and organizational level while translating information into actionable and digestible communication for all levels.