Alan Bryant
About Alan Bryant
Alan Bryant is the Director of Customer Care at Fannie Mae in Plano, Texas, with extensive experience in mortgage servicing and third-party strategy.
Current Role at Fannie Mae
Alan Bryant serves as the Director of Customer Care at Fannie Mae in Plano, Texas. He is responsible for overseeing customer service operations, ensuring the organization meets its customer satisfaction goals. His role involves strategic planning, managing customer relations, and implementing initiatives that improve service quality.
Previous Experience at PennyMac Loan Services
From 2016 to 2018, Alan Bryant worked at PennyMac Loan Services, LLC as First Vice President (FVP), Third Party Strategy and Oversight in Plano, Texas. During his tenure, he implemented a new technology solution for point of sale title and appraisal fee quote accuracy. He also facilitated cost savings reviews that resulted in over $3 million in annual savings and developed an automated third-party service ordering process. Additionally, Bryant created a structure to enhance oversight and strategic utilization of third-party services for a $5 billion to $7 billion monthly fulfillment group.
Career at Bank of America
Alan Bryant served as Senior Vice President, Mortgage Servicing Executive at Bank of America from 2011 to 2016. Based in Addison, Texas, he was responsible for managing mortgage servicing operations and ensuring regulatory compliance. His work contributed to the bank's ability to effectively manage mortgage portfolios and improve operational efficiency.
Educational Background
Alan Bryant studied Finance at The University of Texas at Austin, achieving a Bachelor's Degree in General Finance. His education has provided him with a solid foundation in financial principles, which has been instrumental in his career in the financial services industry. He attended the university from 1994 to 1998.