Elonda Crockett
About Elonda Crockett
Elonda Crockett is the Vice President of Single Family Credit Operations at Fannie Mae, with expertise in strategic planning, process efficiency, and automation.
Professional Title and Responsibilities
Elonda Crockett currently serves as the Vice President of Single Family Credit Operations at Fannie Mae. In this role, she oversees the daily, end-to-end, and strategic execution of default operational functions exceeding $15 billion. Her responsibilities include driving process efficiency and consistency in decision-making within the Single Family Credit Operations.
Career at Fannie Mae
Elonda Crockett has been with Fannie Mae since January 1998. During her tenure, she has developed and executed an insource strategy that successfully brought approximately 50% of the business back in-house, significantly reducing both financial and reputational risk. She also consolidated expense processing from three different systems into a single system, resulting in a 73% increase in automation from less than 10%.
Previous Experience
Prior to her role at Fannie Mae, Elonda Crockett worked at the US Small Business Administration as a Loss Verification Specialist from 1994 to 1998. During her four years with the SBA, she was involved in verifying business losses and claims.
Educational Background
Elonda Crockett has a strong educational background. She earned a Bachelor of Science in Manufacturing Engineering from Grambling State University. She further advanced her leadership skills by completing the Executive Development Program for Leaders at Harvard Business School.
Expertise and Skills
Elonda Crockett possesses substantial expertise in several key areas. These include strategic planning and execution, process efficiency, automation, staff leadership, business case development, service level agreements (SLAs), process redesign, and cost savings. Her skills are instrumental in achieving operational goals and maintaining efficiency within the Single Family Credit Operations at Fannie Mae.