Hussain Malik
About Hussain Malik
Hussain Malik is a Sr. Service Now Developer/Administrator at Fannie Mae in McLean, Virginia, with extensive experience in ServiceNow development and administration.
Company
Hussain Malik is employed at Fannie Mae, located in McLean, Virginia, United States. In his role as a Sr. Service Now Developer/Administrator, he has been responsible for various development and administrative tasks focused on the ServiceNow platform.
Title
Hussain Malik holds the position of Sr. Service Now Developer/Administrator at Fannie Mae. His role involves advanced development, customization, and administration of the ServiceNow platform to support organizational needs.
Education and Expertise
Hussain Malik studied at West Thames College, earning an Engineer's degree over a period of two years from 2012 to 2014. He earlier attended St. Michael & All Angels Church of England Academy from 2007 to 2012. His expertise includes developing HRSD solutions, enhancing incident-ticketing systems, managing patching and upgrades, customizing ITSM modules, and more.
Background
Prior to his current role, Hussain Malik has accumulated extensive experience in various roles. He worked at Best Buy as a Senior ServiceNow Developer in Minneapolis, Minnesota from 2019 to 2021. Before that, he served at Rimini Street as a Senior ServiceNow Developer/Administrator in Pleasanton, California from 2018 to 2019. His earlier roles include Java Web Developer at Townsend IT Services in Staines-upon-Thames, England and Web Developer at BOX IT Solutions in London, England.
Achievements
At Fannie Mae, Hussain Malik developed comprehensive HRSD solutions including Onboarding, Case Management, Portal Development, and Knowledge Management. He analyzed and enhanced the incident-ticketing system, integrating it with Active Directory using LDAP. He also managed patching and instance upgrades, customized various ITSM modules, developed catalog items, workflows, execution plans, and migrated code using Update Sets. Additional contributions include creating Performance Analytics widgets and data collection jobs, developing transform maps and data sources, and participating in user acceptance and quality assurance testing.