Jay Snocker
About Jay Snocker
Jay Snocker is a Customer Education Specialist at Fannie Mae in Plano, TX, with a background in instructional design and education.
Title
Jay Snocker holds the title of Customer Education Specialist.
Current Position at Fannie Mae
Since February 2016, Jay Snocker has been working as a Customer Education Specialist at Fannie Mae, located in Plano, TX. In this role, Jay develops and implements training for new web-based applications, collaborates with subject matter experts to create training materials, and hosts live webinars for external audiences. Additionally, Jay uses Articulate Storyline to create recorded tutorials, administers participant feedback surveys, and continuously evaluates training programs to address any gaps.
Previous Experience at JustinBradley
Before joining Fannie Mae, Jay Snocker worked at JustinBradley as a Training Specialist from 2014 to 2016 in the Washington D.C. Metro Area. During this time, Jay specialized in developing and delivering various training programs to help enhance employee skills and knowledge.
Teaching Background at Public Schools
Jay Snocker has an extensive background in teaching, having served as a General Education Teacher at Fairfax County Public Schools from 2006 to 2014 and at Prince William County Public Schools from 2004 to 2006. Jay's experience in teaching contributed significantly to foundational skills in education and training.
Education and Expertise
Jay Snocker holds a Master's Degree in Instructional Design from George Mason University, earned between 2011 and 2014. Jay also holds a Bachelor's Degree in Education from Sam Houston State University, completed between 1994 and 1998. Jay's educational background provides a strong foundation for expertise in customer education and instructional design.