Jocelyn Brooks, Amp
About Jocelyn Brooks, Amp
Jocelyn Brooks is an Account Relationship Manager, Specialty Solutions at Fannie Mae with over 20 years of experience in account management and team leadership within the financial services industry.
Current Role at Fannie Mae
Jocelyn Brooks currently serves as the Account Relationship Manager for Specialty Solutions at Fannie Mae. Based in Washington, District of Columbia, she is responsible for overseeing key accounts and devising strategies to foster strong client relationships. With her extensive experience in the financial services industry, Jocelyn plays a crucial role in managing client portfolios and driving business growth.
Previous Experience at FormFree
Before joining Fannie Mae, Jocelyn Brooks worked at FormFree® as Director of Customer Success and Account Management from 2021 to 2022. During her tenure, she excelled in managing customer relationships and ensuring client satisfaction. Prior to this, Jocelyn held the position of National Account Manager at FormFree® from 2020 to 2022, where she was instrumental in developing and maintaining national client accounts.
Career at Freddie Mac
Jocelyn Brooks has an extensive background at Freddie Mac, where she held multiple roles over nearly two decades. Starting as a Customer Relations Representative in 2000, she quickly progressed to positions including Community Lending Account Manager, Credit Union Team Account Manager, Regional Lending Account Executive, and National Account Executive within the Office of the Client. This long-standing tenure provided her with deep insights into client management and lending practices.
Educational Background
Jocelyn Brooks completed her Bachelor's degree in Political Science and Government from Marietta College, where she studied from 1991 to 1995. Her academic background helped build a strong foundation for her career in account management and strategic planning within the financial services industry.
Expertise and Skills
With over 20 years of experience in account management and team leadership, Jocelyn Brooks specializes in strategic planning, client relationship management, and experience management. Known as a motivated creative problem solver, she possesses strong verbal and written communication skills. Her proven track record showcases her ability to focus on critical business opportunities and nurture valuable client relationships.