John Robbins
About John Robbins
John Robbins is a Technology Director currently working at Visa and Fannie Mae, with extensive experience in IT service management and technology operations.
Company
John Robbins is currently working at Visa as a Senior Director in Ashburn, VA. He also holds a position at Fannie Mae as a Technology Director in the Washington D.C. Metro Area. His role at Visa involves overseeing critical aspects of technology management and operations.
Title
John Robbins holds the title of Senior Director at Visa. Additionally, he serves as a Technology Director at Fannie Mae. In both roles, he focuses on driving technology strategies and solutions to enhance business operations.
Education and Expertise
John Robbins studied at the American University - Kogod School of Business, where he earned an MBA in Finance and Information Systems from 1992 to 1998. He also holds a B.A. in Economics from the University of Maryland, achieved from 1980 to 1984. His academic background provides a solid foundation for his expertise in technology, finance, and information systems.
Career History
John Robbins has an extensive career history. At Fannie Mae, he has held various positions, including Director – IT Service Management Office, Director – Technology Operations, and Director – Single Family Operations. He also worked at AOL as a Senior Manager and at Unisys as an Engineer. His career spans key roles in technology and operations management, demonstrating a strong track record of leadership and strategic execution.
Achievements
John Robbins successfully led a multi-million dollar project to transition from a legacy ITSM platform to ServiceNow. His work in this project supported all global operations and business functions, completing the transition in less than a year. He focuses on areas such as Security & Controls, Capacity & Resiliency, and Configuration Management (CMDB), collaborating closely with Security, Risk, and Operations teams to ensure strategic alignment and development priorities.