Juliana Carroll
About Juliana Carroll
Juliana Carroll is the Senior Director of Enterprise Architecture Strategy and Governance at Fannie Mae, with extensive experience in technology and process optimization across various industries.
Current Role at Fannie Mae
Juliana Carroll is currently the Senior Director of Enterprise Architecture Strategy and Governance at Fannie Mae. In this role, she leads the Configuration Management Product Ownership team and oversees the AI/ML Enterprise Architecture Governance efforts. Her responsibilities include developing strategic frameworks and governance models to ensure effective architectural practices across the enterprise.
Previous Experience at Willis Towers Watson
From 2019 to 2022, Juliana Carroll served as the Director of ServiceNow Enterprise Orchestration and Automation at Willis Towers Watson. During her tenure, she was responsible for implementing and managing ServiceNow platforms, driving process automation, and enhancing orchestration capabilities within the enterprise.
Leadership Role at TESM
Between 2017 and 2019, Juliana Carroll was the VP of Americas at TESM, a role she held until the company was acquired by DXC Technology. Based in the Greater New York City Area, she led key initiatives that supported IT service management, significantly contributing to the company's regional operations.
Career in Technology Consulting
Juliana Carroll has an extensive background in technology consulting, having worked with multiple Fortune 500 companies. She has held various consultancy roles, including positions at Guardian Life Insurance, DaimlerChrysler, Blue Cross Blue Shield Florida, and Merck. Her expertise spans ITIL Process Optimization, Business Service Management, and Enterprise Systems Management.
Passion for Team Building and Customer Success
Throughout her career, Juliana Carroll has demonstrated a passion for building great teams and delivering customer success. She enjoys solving complex problems and has gained valuable experience as both a buyer and a seller of enterprise-wide solutions. Her entrepreneurial spirit and drive for innovative solutions have consistently set her apart in her professional endeavors.