Kiran Kumar Kasarapu
About Kiran Kumar Kasarapu
Kiran Kumar Kasarapu is an ITIL Application Support (Incident Manager - L2) at Fannie Mae in Reston, VA, with extensive experience in root cause analysis, incident management, and infrastructure monitoring.
Company
Kiran Kumar Kasarapu is currently employed at Fannie Mae, where he holds the position of ITIL Application Support (Incident Manager - L2). His role is based in Reston, VA, USA.
Title
As an ITIL Application Support (Incident Manager - L2), Kiran Kumar Kasarapu is responsible for managing incident resolution at multiple levels of severity. He is accountable for identifying and implementing corrective action plans and reducing the volume of incident tickets.
Education and Expertise
Kiran Kumar Kasarapu has a diverse educational background. He studied at Periyar University, where he earned a Master of Science (MSc) degree in Software Engineering from 1999 to 2004. Earlier, he attended KORA JUNIOR COLLEGE FOR BOYS, completing his high school education in Maths, Physics, and Chemistry from 1997 to 1999.
Background
Kiran Kumar Kasarapu has extensive experience in root cause analysis for incidents, and he is adept at tracking and reporting chronic issues. He has been involved in significant projects such as migrating the BVS ticketing system to ServiceNow and the HPSM ticketing system to Cherwell Ascent ticketing tool. His skills include designing SLA reports and dashboards and managing partner relationships for large development and process-based projects.
Achievements
Kiran Kumar Kasarapu is known for his expertise in monitoring and troubleshooting VMware infrastructure using tools like vCentre and vRealize Operations. He uses SolarWinds and Extrahop for network infrastructure monitoring and handles cloud-related issues involving EC2, EBS, and DNS through cloud watch events. Additionally, he reviews operational change tickets and advises senior leadership on action plans, helping refine Escalation Management processes and protocols.