Krissy (Kristina) Hefton
About Krissy (Kristina) Hefton
Krissy (Kristina) Hefton is a Senior Associate in Customer Management Solutions at Fannie Mae, with over a decade of experience in the mortgage banking industry.
Title
Krissy (Kristina) Hefton holds the position of Customer Management Solutions - Customer and Partner Management - Senior Associate at Fannie Mae. She has been with the company since September 2019, focusing on customer and partner management solutions within the organization.
Professional Experience at BOK Financial
Krissy Hefton worked at BOK Financial in Tulsa, Oklahoma, from 2011 to 2019. She served as Corporate Mortgage Trainer for four years and then as Vice President, Mortgage Capital Markets Product Manager for two years. During her tenure, she contributed significantly to the mortgage banking sector, leveraging her expertise in training and product management.
Career at Bank of Oklahoma
From 2010 to 2017, Krissy Hefton was employed at the Bank of Oklahoma. She began as a Mortgage Loan Closer for nine months before transitioning to the role of Mortgage Banker, a position she held for two years. Her responsibilities included processing and managing mortgage loans and providing financial services to clients.
Leadership Role at Fidelity Residential Solutions
Krissy Hefton held a leadership role as Closing Team Leader at Fidelity Residential Solutions from 2005 to 2010. During these five years, she led her team in finalizing mortgage loan processes, ensuring compliance with regulations, and delivering excellent customer service.
Education and Qualifications
Krissy Hefton earned her Bachelor of Arts degree in Public Relations from the University of Oklahoma, where she studied from 1999 to 2003. Additionally, she attended the Mortgage Bankers Association's Residential Lending Future Leaders program, where she studied for 11 months and graduated in 2018.