Kulbir Singh Dhindhwal
About Kulbir Singh Dhindhwal
Kulbir Singh Dhindhwal is a Senior ServiceNow Developer at Fannie Mae in Reston, Virginia, with extensive experience in ServiceNow and ITSM roles across various companies.
Current Role as Senior ServiceNow Developer
Kulbir Singh Dhindhwal currently holds the position of Senior ServiceNow Developer at Fannie Mae in Reston, Virginia, United States. His role involves advanced ServiceNow development tasks and duties, from creating custom workflows to managing configurations and system upgrades. Working at Fannie Mae places him at a crucial hub of financial services, where he leverages his expertise to support and enhance the organization’s IT service management operations.
Previous Experience at First Republic Bank
Before joining Fannie Mae, Kulbir Singh Dhindhwal worked at First Republic Bank as a ServiceNow Consultant. During his 11-month tenure from 2018 to 2019 in the San Francisco Bay Area, he provided specialized consulting services. His responsibilities included gathering functional requirements, developing Service Catalog items, and implementing solutions that catered to the bank's unique IT service needs. His time at First Republic Bank was marked by a detailed focus on improving service operations through ServiceNow.
Role at Cisco as Senior ServiceNow Consultant
Kulbir's career also includes a stint as a Senior ServiceNow Consultant at Cisco, where he worked from 2017 to 2018 in Richardson, Dallas, TX. In this role, he contributed to system configurations and upgrades, notably transitioning the Configuration Management Database (CMDB) process from BMC Remedy to ServiceNow Discovery. This involved creating patterns and pre/post sensor scripts, thereby enhancing the accuracy and efficiency of asset management and discovery processes at Cisco.
Educational Background
Kulbir Singh Dhindhwal holds a B.Tech in Mechanical Engineering from the National Institute of Technology Kurukshetra. His formal education in engineering provided a strong foundation for his technical career, equipping him with the analytical and problem-solving skills necessary for his roles in IT service management and development. The rigorous curriculum and technical exposure at NIT Kurukshetra have been instrumental in shaping his expertise and career trajectory.
Key Projects and Contributions
Throughout his career, Kulbir has been involved in several key projects and initiatives. At various organizations, he played a pivotal role in automating the release process using Webservices and SOAP, designed processes for Software Asset Management, and developed custom Service Catalog items and widgets for the Service Portal. He also coordinated with DevOps teams to upgrade ServiceNow instances from Madrid to New York, demonstrating his ability to handle complex system integrations and upgrades. Additionally, he has utilized SCRUM methodology for development and defect tracking, ensuring efficient and effective project management and execution.