Lawrence Kelly
About Lawrence Kelly
Lawrence Kelly is an End User Services Technology Services Associate at Fannie Mae in Plano, Texas, with extensive experience in IT support roles and a background in computer science.
Current Role at Fannie Mae
Lawrence Kelly is currently employed as an End User Services Technology Services Associate at Fannie Mae in Plano, Texas. He has been in this role since February 2018. His responsibilities include handling software installations through Software Center, managing Citrix environments such as Citrix XenDesktop (XD) and XenApp (XA), and supporting group mailboxes, distribution lists, and shared folders. Additionally, he is proficient in remote session tools like CmRc Viewer and Microsoft RDP, and manages Active Directory tasks using Adex.
Previous Experience at AIG Technology
Before joining Fannie Mae, Lawrence Kelly worked at AIG Technology as a Help Desk Analyst for a period of three months in 2017, based in the Dallas/Fort Worth Area. During his brief tenure, he provided help desk support, likely involving ticketing systems like ServiceNow, which he is known to have experience with.
Tenure at Sprint
Lawrence Kelly spent a decade working at Sprint as a Business Account Support Specialist from 2007 to 2017 in Irving, Texas. In this role, his responsibilities would have included providing technical support and managing client accounts. His extensive experience at Sprint likely contributed to his expertise in a variety of end-user technologies and support roles.
Educational Background
Lawrence Kelly studied at Remington College-Fort Worth Campus, where he earned an Associate of Applied Science (AAS) degree in Computer Information System Technology from 2002 to 2005. Prior to this, he completed a High School Diploma at O.D. Wyatt High School from 1997 to 2000. He also received certifications in CompTIA A+ Network +, Security +, and Cisco CCNA from Computer Minds, equipping him with essential skills for his technology-focused career.
Technical Skills and Proficiency
Lawrence Kelly possesses a robust skill set in various technical domains. He is experienced in using ticketing systems like ServiceNow, proficient in managing Citrix environments, and skilled with remote session tools including CmRc Viewer and Microsoft RDP. His expertise also extends to software installations via Software Center and managing Active Directory tasks with Adex. Additionally, he supports Windows 10 operating systems and is adept with the Microsoft Office suite, including Outlook, Word, Excel, PowerPoint, and OneDrive.