Michael Wallace
About Michael Wallace
Michael Wallace is the Director of Customer Account Management at Fannie Mae and a Senior Leader in Client Success at CoreLogic, with over 30 years of leadership experience in the mortgage industry.
Title
Michael Wallace currently holds the position of Director, Customer Account Management at Fannie Mae in the Washington D.C. Metro Area. In this role, he focuses on leading teams and ensuring customer success.
Company
Michael Wallace works at Fannie Mae and CoreLogic. At Fannie Mae, he spearheads the Customer Account Management department. In his role at CoreLogic as Senior Leader Client Success, he manages a team delivering business solutions to key lender relationships.
Education and Expertise
Michael Wallace studied Business, Management, Marketing, and Related Support Services at the University of North Carolina at Greensboro, where he earned a Bachelor of Science in 1987. He has over 30 years of leadership experience in the mortgage industry, specializing in relationship building, problem-solving, communication, needs-based selling, new business development, and strategic execution.
Background
Michael Wallace has held key roles in the mortgage industry. He was a National Client Manager at H&R Block/Option One Mortgage from 1999 to 2008. Briefly, in 2022, he worked on a self-employed project referred to as 'Coming Soon'.
Achievements
At CoreLogic, Michael Wallace developed a segmentation and engagement strategy generating $15 billion in year-over-year incremental business and decreased redundancies in the mortgage manufacturing process, reducing application-to-close time by over 15%. He created a sales process employed for over 12 years, growing monthly mortgage volumes from $30 million to $100 million within three years. Additionally, he developed relationships resulting in over 75 new customers in one year and led the early adoption of the Way of Working lean management system.